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Solving Needs Is The Key Goal, Not Making profits

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Success in Business is measured by how well an entity identifies a need in the market and channels its efforts towards satisfying that need. The amount of profits the entity rakes in from its efforts do not measure success but the level of appreciation from people it has helped solve a need.

In satisfying a need, a business is a stepping stone. It seeks to help as opposed to making profits. If people feel that they can benefit from associating with a particular entity, they will bring money to that entity

The first person to open a Supermarket in your town, for instance, saw a problem. He ( in reference to both genders) must have noticed that the residents of your town were hopping from one shop to another looking for different kinds of supplies. He observed people check into a grocery to buy fresh foods then moving on to another shop to buy non-perishable goods and finally into a bookshop to buy books for their kids. The shops were probably few, far-apart and poorly stocked.

The problem he identified was that residents spent a lot of time and energy on shopping. Time that would have been spent working or commuting from town to their homes.

This entrepreneur decided to invest in a supermarket where he stocked all these goods under one roof. By so doing he solved the problem. Now residents could do all their shopping in one place. Eventually they flocked into his supermarket and brought with them a lot of money.

This is the constitution of success across all successful businesses. APPLE Inc, the makers of iPhone, was the first company to create and launch a smartphone under the stewardship of the late Steve Jobs. Before the iPhone, mobile phones were mostly used for voice communication. Then Steve Jobs identified a gap in the market. People wanted mobile phones to do more for them.

Mobile phone users had become increasingly sophisticated and they longed for a phone that would make both their work and social lives easy. Jobs and his team sought to build a phone that would make work and play seamless. They developed a phone that supports computer applications. In the process, they made it possible for users to load applications according to their work and play needs. The iPhone was born and it managed to solve all the problems as envisioned. Since then, APPLE Inc. has been growing from strength to strength.

Successful businesses remain so until another entity comes up with a better way of solving the same need. In most cases, the new entrant spots a gap in the way the Pioneer business is providing goods and services. Such a gap might exist in the form of high and exaggerated prices or rude and unhelpful staff. If the new entrant knows how to solve this problem effectively then people will shift their loyalty to the new business.

While solving people's problems is good enough to lead to success, businesses must also keep their customers happy. Each and every unhappy customer is equal to business lost. Focusing entirely on the profit motive is the easiest way to making customers unhappy. Businesses that are driven by the need to make profits care less about customers' interests.
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